Voice AI | Call Center
Your AI Call Center from Frag-Maria Expands Digital Customer Dialogue
Maria handles incoming calls, interprets speech in real-time, and ensures natural, brand-appropriate conversations.
Product Description:
With Voice AI Call Center, Frag-Maria becomes a digital employee for websites, shops, and telephony.
AI telephony for incoming calls, recognizes speech in real-time, interprets concerns, and responds with natural, human-sounding answers. This creates a customer experience that doesn't feel like a technical hotline but rather professional, brand-appropriate support.
Particularly valuable is the ability to accurately identify complex cases and, if necessary, seamlessly hand them over to your team. This maintains the flow of conversation, while customers always feel supported and understood.
Voice AI is suitable for companies that want to intelligently establish digital accessibility not only in writing but also by phone.
This includes:
- Up to 1,200 inbound calls per month
- Up to 3,000 inbound minutes per month
- 3 phone numbers
- 3 calendar integrations
- 25+ languages
- 3 simultaneous calls
- 100 outbound calls
- 50 SMS messages sent
- 50 WhatsApp messages sent
- Real-time speech recognition & interpretation
- Natural, human-sounding answers
- Seamless handover for complex cases
- Brand-adapted tone & language
- Own SIP Trunk - IP-enabled telephone system
Suitable for:
Voice AI Phone is suitable for companies that:
- want to intelligently map telephone accessibility
- want to manage incoming inquiries automatically yet professionally
- want to relieve their teams of recurring telephone queries
- want to ensure a brand-appropriate appearance also in voice communication
- want to take the next step from chat to real AI telephony
Minimum Term & Price
- 12 months
- Billed monthly
- The price is for one month incl. VAT
Pairs well with
Go-live in approx. 4 weeks
GDPR ready
Setup included
Voice AI | Call Center
Maria is happy to answer any open questions
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Here you can find the most important answers
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Call Maria directly
The telephone is answered 24 hours a day, 7 days a week. +41 41 539 13 73
We'll bring your Ask-Maria live in 6 phases.
Phased implementation:
Phase 1 | Creating
Identify opportunities.
In the first phase, we lay the groundwork for Frag-Maria. Together with your team, we identify meaningful use cases, relevant channels, languages, and data sources. This transforms initial ideas into a clear starting point with prioritized opportunities, defined goals, and a realistic foundation for further development.
Phase 2 | Shaping
Refining ideas.
In this phase, a good idea becomes a precise MVP. We condense the use case to its essence, define the most sensible entry point, and check whether we can start with an existing solution or partner integration. At the same time, we clarify data, security, and framework conditions to ensure a viable, realistic start for the idea.
Phase 3 | Betting
Priorities & Roadmap.
In this phase, the MVP evolves into a robust business case. We test the defined use case in a real-world context, measure initial impacts, and verify where Maria delivers genuine added value – for customers, teams, and processes. This creates a solid basis for decisions regarding rollout, scaling, and future investments.
Phase 4 | Develop
Build, test, improve.
In this phase, Maria is built, tested, and specifically improved. We technically implement the MVP, connect flows, prompts, knowledge base, and integrations, and test with real cases in staging. This results in a functional, secure, and practical use case with clear fallbacks, handover rules, and a go-live basis.
Phase 5 | Go-Live
Operating, Fine-Tuning.
In this phase, Maria goes live on the defined channels. We monitor the initial interactions, measure key metrics such as response speed, transfer rate, satisfaction, and conversion, and specifically adjust the tonality, routing, and response quality. This transforms the MVP into a robust live operation with clear quick wins for the next expansion stage.
Phase 6 | Handover
Empowering Employees.
In this phase, we empower your team for the ongoing operation of Maria. We train departments and employees, hand over documentation on flows, data sources, roles, and KPI logic, and establish clear guidelines for maintenance, escalation, and further development. At the same time, we retain technical responsibility for 1st-level support – including maintenance, patches, and security and compatibility updates.
One click. Start with Maria.
Maria, a solution that not only looks good but also handles inquiries, supports processes, and tangibly relieves your team's workload.