Mobility
Automotive & Mobility
Lead, service, and after-sales that respond faster and provide more personalized guidance.
In the automotive and mobility sector, interested parties seamlessly switch between websites, phone calls, showrooms, services, and digital contact today. This is precisely where Frag-Maria comes in – as a digital employee for lead pre-qualification, test drive inquiries, service scheduling, first-level communication, and brand-consistent accessibility via chat and voice.
Lead pre-qualification with structure
AI agents in the automotive sector are already positioned to guide potential buyers through the customer journey, answer questions, and initiate appropriate next steps.
Digitally support service and maintenance
More than half of vehicle owners and leaseholders expect AI agents to simplify maintenance and vehicle service.
Omnichannel is a must
Automotive customers expect cross-channel experiences. The model as a journey that starts online and flexibly continues between digital and physical touchpoints.
Why Frag-Maria is so relevant for Automotive & Mobility
Automotive is rapidly moving towards a personalized, digital, and cross-channel customer journey. AI agents in the automotive context act as personal concierge systems that can guide customers through purchases, questions, financing, and service. In addition, 70% of Gen Z state that AI agents should help them in the car-buying process; 67% want AI agents to automatically schedule service appointments. The use of AI in automotive for additionally personalized customer experience, chatbot support, and configuration assistance.
The strongest use cases for Automotive & Mobility
Lead pre-qualification before the sales conversation
Maria helps structure inquiries early on: interest, vehicle type, test drive, financing, or service. This way, the lead reaches sales or consulting more cleanly and quickly.
Test drive and contact inquiries
Automotive customers today move across channels. Customers start online and want to flexibly continue interacting throughout the entire process. Maria supports precisely this transition at the first level.
Service scheduling and maintenance
AI agents in automotive for customer service, diagnostics, and maintenance planning. Additionally, service and maintenance appointments can be scheduled directly from the vehicle context.
Voice AI for incoming requests
If customers prefer to call, Maria can answer calls, structure requests, and transfer them into defined processes – especially valuable for service, test drives, callbacks, and appointment requests.
After-sales and proactive communication
AI agents can proactively inform customers about service needs and initiate appointments based on identified problems. This makes after-sales significantly more accessible and personal.
Service center and dealer relief
AI for supported marketing and customer service to increase retention, productivity, and profitability in service.
What Automotive and Mobility companies gain with Frag-Maria
Maria combines lead pre-qualification, service communication, and digital accessibility into a first level that responds faster, provides more personalized support, and better assists sales and after-sales.
- More structure in lead and service contact
- Increased accessibility via chat and voice
- Less friction in appointment and maintenance inquiries
- More omnichannel consistency
- More support for dealers, sales, and service centers
Who this solution is for
Not our language
"A bot for vehicle questions."
Our stronger language
"The digital employee for lead, service, and after-sales in the automotive and mobility sector."
Discover Frag-Maria for Automotive & Mobility
Let's together examine how Maria can strengthen lead processes, service communication, and digital accessibility in your company.