Sales pitch
Frag-Maria. AI Chatbot & Voice Agent
Maria doesn't just answer inquiries.
She guides decisions.
Frag-Maria is the digital employee for SMEs: she advises customers, resolves service issues, takes calls, and provides internal support, around the clock, on-brand, and in four languages.
- Advises precisely when purchasing decisions are being made
- Relieves teams of recurring questions and standard inquiries
- Supports not only externally but also internally as an informative colleague
Your company stands for quality you can feel. Your digital dialogue should too.
What makes your SME stand out
As an SME, you pour your heart and soul into your product, your service, and your customer relationships. You have a clear brand personality, deep industry knowledge, and a commitment to quality that you live every day. Your team is competent, but not infinitely available. This is precisely where the gap in the digital customer experience arises.
The gap in digital dialogue
The existing chat on your website shows what often happens in the industry: rule-based, generic, without a real brand profile. It answers simple FAQs, but it cannot answer complex product questions, guide purchasing decisions, or systematically handle service cases. It's not a service experience; it's a form in different words.
The decisive questions arise precisely when customers are on the verge of making a purchase.
Whether it's product advice, technical support, appointment scheduling, or inquiries about orders and deliveries. These moments often occur outside your business hours. At most SMEs today, there is a lack of competent, immediate answers at these times. Maria closes precisely this gap.
Why rule-based chats are not enough for your SME
Conventional chat solutions – whether white-label frontends, simple FAQ bots, or generic AI widgets – share the same fundamental problem: they can only do what they are explicitly taught. And precisely where customers need real service, they stop.
Rule-based flows stop at the edge of FAQs
As soon as a customer has a complex product question, a rule-based system reaches its limits. Instead of a real answer, only a referral follows. That's not service; it's a form with a detour.
No brand persona. No brand experience
Your SME invests in quality and reputation. A generic chat without voice, tone, and character erases this brand value in seconds. Customers feel the difference immediately.
No learning process after launch
A chat that is not iterated after commissioning stagnates. Customers ask new questions, products change, the system remains the same. Missed opportunities silently accumulate.
Purchase decision moments are missed
Crucial questions often arise outside business hours. A rule-based chat is then overwhelmed and loses the sale. Maria is right there.
Misinformation generates effort and costs
Wrong product choice, wrong expectations, misunderstood services. Each of these situations ends in complaint, return, or loss. Maria proactively prevents both.
No structured security protection
Prompt Injection is OWASP LLM Top 10 Risk No. 1. Most productive chat systems have never undergone red-teaming. Maria passed publicly at the AI Summit Germany 2026, with 46 injection attempts repelled in December 2025.
If a customer asks a specific product question and the chat refers them to an FAQ page, that's not a service experience. It's a missed opportunity to prove your SME's quality promise at the very moment that counts.
Maria is not a chat function. Maria is a digital employee.
Maria was conceived as a role, not a widget. She informs, guides, qualifies, structures, unburdens, and hands over, with context, brand persona, and real expertise.
Rule-based Chat
Reacts to keywords, follows rigid flows, gives generic answers. Ends with "Please contact our customer service" when complexity arises.
The Digital Employee Maria
Conducts real conversations, understands industry context, maintains brand tone, guides purchasing decisions, and continuously learns.
The Result
A persona with identity, voice, and expertise that fulfills your SME's promise of quality in digital customer dialogue every day.
The 3-Stage Model
Chat AI
Text-based customer dialogue on your website and in your shop. Product advice, FAQ, support, appointment scheduling, 24/7 availability and brand-compliant.
Voice AI
AI telephony with real-time speech recognition & natural text-to-speech. Incoming calls intelligently qualified, guided, and documented.
Avatar
Visual avatar with facial expressions and gestures as a visible brand persona. Roadmap feature for the next evolutionary step in customer dialogue.
And Maria's salary fits every budget.
Transparent fixed prices. No hidden hourly billing. All inclusive.
Experience first. Then decide.
Start with 3 months of Fair-Start – after that, the standard term of 12 months applies. The Fair-Start option includes a one-time setup fee. If you continue after 3 months, this fee is credited. Transparent, fair, no hidden agenda.
Use Case Scan (free)
30 minutes – we jointly analyze which initial lever will make the biggest difference for you.
2 to 3 Weeks Setup
First use case ready for deployment. Productive. Measurable. With real KPIs – Fair-Start runs for 3 months, then standard term of 12 months.
Decision based on real data
Not based on a pitch deck. You see the value – before you commit long-term.
Chat & Voice Mode
- Up to 5,000 chats / month
- Setup included
- Updates during the contract term
- Chat AI on your website & in the shop
- Voice AI for incoming inquiries
- Brand persona & tonality profile
- Multilingual (DE / FR / IT / EN)
- Human-in-the-Loop escalation
- GDPR ready
ChatBot Voice Mode & Telephone
- All services from ChatBot & Voice Mode
- Up to 1,200 calls / month
- Real-time speech recognition & interpretation
- Natural, human-sounding responses
- Seamless handover in complex cases
- Brand-adapted tonality & language
- Integration into existing telephone systems
- Cloud telephony systems compatible
- Valuable training data for your avatar
Enterprise & Custom
- All services from Entry & Growth
- Unlimited chats & calls
- Avatar development (facial expressions & gestures)
- Deep CRM / ERP / Shop integration
- Outbound telephony & campaigns
- Multi-brand & multi-location operation
- Dedicated Security Audit (OWASP LLM)
- EU AI Act Compliance Mapping
- SLA with defined response times
All prices plus VAT · Free use case scan before contract signing · No lock-in without added value
The difference isn't just technology. The difference is behavior.
These points are not marketing statements. They are the result of 8 months of real-world operation, continuous iteration, and a design philosophy that rethinks Conversational AI.
Permanent learning curve. No static system
Maria improves after every sprint. Conversation logs are analyzed, gaps identified, prompts refined.
Guide purchase decisions. Not just provide information
Maria is right there: competent, context-aware, conversion-strong. Proven +1.2% conversion.
Strong externally. Relevant internally.
Maria supports not only customers but also employees: internal information, access to knowledge in daily work, relief for key personnel.
Human in the Loop. AI and team play together
Maria opens the way to human escalation – with full conversation context, without loss of information.
No sycophancy. Real competence
Maria doesn't just agree. She checks questions against defined sources. Transparency in uncertainty is her design principle.
Security by Design. Not claimed, proven
Public live red-teaming at the AI Summit Germany 2026: Prompt Injections, Instruction Overrides, all OWASP LLM Top 10 attack vectors – Maria passed.
Brand persona + deep domain knowledge + permanent learning curve + purchase decision guidance + security-by-design + multi-channel + Human in the Loop + live reference. This combination is unique.
Strong where questions arise and teams are to be relieved
These use cases arise across all industries wherever SMEs have daily customer contact.
For customers: Product advice & purchase decisions
Maria provides product-specific, brand-compliant, and conversion-promoting advice, measurably reducing the abandonment rate in the shop.
For customers: Appointment scheduling & call-back
Maria receives appointment requests, checks availability, and books directly into your calendar.
For customers: Returns, exchanges & complaints
Maria handles these structured and courteously, without burdening your team.
For customers: AI telephone reception & voice
Incoming calls are intelligently qualified and forwarded.
For employees: Internal inquiries
Maria answers internal questions about processes, products, and systems, relieving key personnel.
For customers: FAQ & initial consultation 24/7
Maria is always available and responds immediately, consistently, and on-brand. Without waiting.
What sets Maria apart from existing chat solutions
| Rule-based, generic chat | Ask-Maria for your SME |
|---|---|
| Flows & Keywords, no real conversation | Conversational AI with 4-layer infrastructure & real context |
| No brand persona, no tone profile | Defined brand persona, tone, style, empathy |
| No industry knowledge, no expertise | Deep domain knowledge: products, processes, specialized knowledge |
| Static after launch, no learning curve | Permanent, downstream learning curve with KPI tracking |
| Purchase decision moments are missed | Maria is ready exactly at the moment of purchase decision |
| No security audit, no injection protection | GDPR-ready + Cybersecurity by Design |
| No practical proof in live operation | Live operation with documented results |
| No Human-in-the-Loop escalation path | Intelligent escalation with full context transfer |
| Only external customers | Strong externally. Relevant internally. |
Security: Proven. Not asserted
Maria underwent a public live red-teaming at the AI Summit Germany 2026. Result: Maria stands strong.
Core Security Assessment
Automated scans, manual tests, and finding report with remediation recommendations.
Professional Security Audit
Extended red-teaming including multi-turn attacks, RAG poisoning, and agent tool exploitation.
Enterprise Security Analysis
Complete security analysis including architecture review, steganography, and compliance mapping.
Not with maximum complexity. But with the most sensible first leverage point.
The 4 Layers of the Ask-Maria Infrastructure
Layer
Your domain knowledge & structured knowledge corpus
Product catalog, service documents, FAQs, industry information, CRM content, and deep domain knowledge as a basis for hallucination-free, precise answers.
Layer
Dialog Engine & Multi-Channel Management
NLP-based intent recognition, context management, multilingualism, and intelligent escalation to live agents.
Layer
System connections. Compatible with your stack
Shop systems, CRM, calendars, telephony, automations, and GDPR-compliant data handling with audit trails.
Layer
Your brand identity & communication profile
Brand-specific tone, voice, and communication style across all channels.
From idea to live operation – 6 phases
Your company stands for quality that can be felt.
Maria brings this promise to digital dialogue.
Accompany purchase decisions. Relieve support. Delight customers. Grow without more staff.
Not as a promise. But live. Measurable. Secure.
The questions you will ask
These answers address both the technical and business perspectives.
Good ideas sound good. Actual use is more convincing.
These figures come from real live operations at our SME customers, not from a demo environment. Live in use. Measurable in everyday life. Continuously developed in operation.
Frag-Maria was selected among the top 5 at the RIZ UpGenius 2025 idea and founder award. Jury member: Johanna Mikl-Leitner, Governor of Lower Austria.