Phase 1
Identifying Opportunities
In the first phase, we work with your team to identify where Frag-Maria can create real value. We look at use cases, channels, languages, and data sources, and prioritize initial ideas based on impact and effort. This creates a clear overview of where a sensible starting point lies and which KPI hypotheses can be made measurable later on.
Phase 2
Refine your idea
In this phase, a good idea is refined into a precise MVP. The use case is condensed to its essentials, initial edge cases are considered, and we examine whether an existing solution or partner integration is the right approach. Simultaneously, we clarify key questions regarding data, roles, logging, opt-in, security, and compliance, ensuring that the launch is not only swift but also sustainable.
Phase 3
Define Priorities and Roadmap
Now we decide what Maria will be trained and focused on first. Together with your subject matter experts, we prioritize the most important jobs-to-be-done: What needs to be solved immediately, what follows in the next iteration, and what will be deliberately put on hold for now? This results in a roadmap with clear targets, skills, and priorities for the initial expansion stages
Phase 4
Build, test, improve
In this phase, the MVP is technically implemented. We build flows, prompts, knowledge bases, and relevant integrations, and test Maria with real cases in staging. The goal is a functional, secure, and practical use case with clear fallbacks, clean handover, and a robust go-live basis.
Phase 5
Go live and fine-tune
Maria is now going live on the defined channels. We monitor the initial deployments, measure key metrics such as TTR, FCR, handover rate, satisfaction, and conversion, and specifically fine-tune tonality, routing, and response quality. This transforms the MVP into a real live operation with initial quick wins and a clear foundation for Sprint 2.
Phase 6
Empowering Employees
Even during ongoing operations, we empower your team to use and continue to develop Maria safely and effectively in their daily work. This includes training, documentation on data sources, and clear guidelines for maintenance, escalation, and further development.
As long as Frag-Maria operates the solution for you, technical responsibility for 1st-level support remains with us, including maintenance, patches, and security and compatibility updates. At the same time, we prepare your team and the solution for a possible later takeover.
Phase 7
Handover and Transfer of Responsibility
After a minimum of twelve months, you can take over your individually built Frag-Maria solution into your own company environment. We transfer all technically and contractually transferable tools, configurations, knowledge bases, and accesses, document the setup, and empower your employees for operation, maintenance, and expansion.
Where a direct account transfer is not possible, we will together set up a customer-owned instance and migrate the solution. Afterwards, you will continue to manage your digital employee independently – or, if desired, continue to use our support and experience for the next expansion.
