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Talk to Maria.

📞

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No waiting loop. No menu. Direct.

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+41 41 539 13 73
✔ GDPR-compliant ✔ Server location Europe ✔ Free for you

Call Maria

Voice Agent · Telephony

Maria speaks.
Naturally, competently, around the clock.

Telephony is the most direct channel to the customer — and at the same time the most elaborate. Maria takes over: real conversations, understanding concerns in context, responding immediately and seamlessly transferring when a human needs to take over. Without a waiting loop. Without a busy tone. Without extra costs for evenings or weekends.

24/7
Accessible — including holidays and nights
4+
Languages: DE, FR, IT, EN and others
< 1 sec.
Response time in conversation
∞
Parallel conversations — no busy line

What Maria can do on the phone

Nine features that transform any phone channel.

🎙️
Real-time speech recognition
Maria understands free speech — no button presses, no menus. She understands concerns in context, even with dialects and colloquialisms.
💬
Natural voice & brand persona
Text-to-speech with true conversational intelligence. Tone, style, and language are tailored to your brand — not generic.
📅
Real-time appointment booking
Books directly during the call — with calendar sync, SMS or email confirmation. No callbacks needed.
🔗
System integration
Connection to CRM, ERP, order databases, and telephone systems. Maria retrieves information directly from your systems — in real-time.
🤝
Seamless transfer
If a case becomes too complex, Maria seamlessly transfers — with full conversation context, without loss of information, without interruption.
📋
Transcription & follow-up
Every conversation is documented: structured summary via email, call log, categorization of concerns.
📞
Inbound & Outbound
Maria receives incoming calls and proactively calls back — for appointment confirmations, lead qualification, or callback requests.
🌍
Multilingualism
DE, FR, IT and EN as standard. Maria automatically recognizes the language and responds accordingly — without manual selection.
📈
Learning Assistant
Every conversation generates training data. After each sprint, Maria becomes more precise — response quality and escalation logic continuously improve.

Maria vs. classic phone service

9 criteria that are decisive in B2B everyday life.

Criterion
Classic
Maria Voice Agent
Availability
Office hours
24/7 ✔
Waiting loop
Yes
None ✔
Parallel calls
Limited
Unlimited ✔
Multilingualism
Complex
Automatic ✔
Call documentation
Manual
Automatic ✔
System integration
Complex
CRM / ERP ✔
Scaling at peak load
Personnel effort
Immediate ✔
Service quality
Varies
Always consistent ✔
Cost basis
Fixed + overtime
Fixed price ✔

In tests, only about 15–20% of callers realize they are not talking to a human. The rest experience a competent, friendly conversation — on the channel they trust the most.

Situations for which Maria answers the phone

From appointment booking to outbound campaigns.

🗓️
Appointment scheduling
Books directly during the call, sends confirmation via SMS or email.
❓
Product questions & FAQ
Answers questions about assortment, availability, and services in real-time.
📦
Order status & returns
Retrieves order data directly from the system — without waiting.
🔀
Initial qualification
Captures concerns and directs them in a structured way to the right contact person.
🏢
Internal service
Information for employees on processes, HR questions, or internal systems.
🌙
Outside office hours
Takes callback requests, secures concerns — no lost lead.
📣
Outbound campaigns
Proactive calls for appointment confirmations, reactivation, or surveys.
⚡
Peak load & event phases
Scales immediately with high call volumes — no waiting lists, no additional costs.

How a call with Maria works

01
Incoming Call
Maria answers immediately — on your existing number or a dedicated line. No waiting, no dial tone.
02
Understand & Respond
Real-time speech recognition captures the request. Maria responds naturally, asks follow-up questions if needed, and retrieves data from your systems.
03
Solution or Handover
She resolves standard issues herself. If necessary, she seamlessly transfers the call — with a complete call log for your team.
04
Documentation & Learning
The conversation is transcribed and summarized in a structured way. Every call improves Maria's next response.

Data Protection & Compliance

Legal Basis
  • ✔GDPR compliant — consent before data collection
  • ✔Swiss Data Protection Act (DPA) complied with
  • ✔EU AI Act compliant — Limited Risk Category
  • ✔No sharing of conversations with third parties
Technical Security
  • ✔Server location in Europe
  • ✔Role-based access management
  • ✔Encrypted transmission of all voice data
  • ✔Opt-in integrated into the conversation flow

Frequently Asked Questions about AI Telephony

Does the caller notice that they are speaking to an AI? +
Studies show that around 80–85% of callers do not perceive any difference from a human conversation. Maria sounds natural, reacts contextually, and conducts genuine dialogues. If desired, Maria can introduce herself as an AI assistant at the beginning.
What happens if Maria cannot answer a question? +
Maria escalates in a structured way. She takes contact details and the request and passes the call to your team with a complete log. No hang-ups, no "Please call back later."
Can Maria be connected to our existing telephone system? +
Yes. Maria can be integrated into existing telephone systems (cloud telephony, SIP systems) or operated via a dedicated phone number. Integration into CRM systems like Salesforce, HubSpot, or SAP, as well as calendar tools, is also possible.
What languages does Maria speak on the phone? +
Standard languages are German, French, Italian, and English. Maria automatically recognizes the caller's language and switches seamlessly. Other international languages are available upon request.
Is there a limit to concurrent calls? +
No. Unlike human teams, Maria scales instantly — whether it's 3 or 300 simultaneous calls. This is crucial during peak loads or after campaigns.
Maria in your company.
30-minute use case scan — free, non-binding, concrete.
We'll show you how Maria can take over your phone channel.
Request a call →