Acquisition instead of dependency
After twelve months · Your Option
Handover: Your AI Solution. Your Expertise. Your Decision.
Frag-Maria is designed to make your company more successful – not dependent. After a minimum subscription period of twelve months, you can take over your individually built Frag-Maria solution into your own company environment.
We prepare the handover, transfer all technically and contractually transferable components, and empower your team to operate, maintain, and further develop the digital employee independently. You decide how to proceed: independently, together with us, or continue to be fully supported.
Discuss HandoverTransferability is no coincidence
Designed for handover from the start
A professional handover does not begin only at the end of the subscription – it begins in Phase 1 of implementation.
Already during setup, we structure and document customer solutions, data, accesses, knowledge sources, and integrations in a comprehensible manner. Wherever possible, we work with customer-specific workspaces and clearly separated accesses. This is not additional effort but a mark of quality: what is cleanly documented can also be maintained, checked, and expanded more quickly during ongoing operations.
This way, during collaboration, not only a functioning digital employee is created, but also a solution that can later be transferred to your responsibility in a controlled and seamless manner.
Scope of Transfer
What is transferred during handover
The exact scope depends on your individual Frag-Maria solution and the platforms used. Four areas are typically included:
🗨️ Dialogues & Automations
- Customer-specific dialogue flows, flows, and automations
- Individually developed prompts and instructions
- Configurations of Chat, Voice, Connect, and Face AI
📚 Knowledge & Data
- Knowledge databases and structured data sources
- Relevant data exports and handover protocols
- KPI definitions, test cases, and quality guidelines
🔌 Technology & Accesses
- Integrations, webhooks, and interfaces
- Customer-specific role and authorization concepts
- All technically and contractually transferable accounts and accesses
🎓 Documentation & Empowerment
- Operating and system documentation
- Practical training for responsible employees
- Handover protocol and documented system overview
Good to know: If a platform provider does not allow direct account transfer, we will jointly set up a customer-owned instance and migrate configurations, data, and processes – as far as technically possible. You will never be left empty-handed.
The Process
How the handover works – in six steps
Our recommendation: Start planning about three months before the desired handover date. This leaves enough time for contracts, access, and tests – without pressure in daily business.
Plan Handover
You inform us that you wish to take over the solution after the first twelve months. Together, we define the date, scope, and responsibilities.
Inventory the Solution
Together, we record all deployed tools, accounts, data sources, interfaces, phone numbers, domains, licenses, automations, and responsibilities. This results in a binding handover plan – your checklist for a handover without blind spots.
Prepare Customer Environment
Your company concludes the necessary agreements with the respective technology providers and provides administration access. We support you in selecting the appropriate accounts, license models, and permissions – so you don't pay more than necessary.
Transfer Solution
We transfer or migrate the agreed components to your company environment. We then jointly test whether dialogues, automations, interfaces, and escalations function as intended – with real cases, not just on paper.
Empower Employees
Your responsible employees receive practical training for:
- Operation, monitoring, and evaluation of key metrics
- Maintenance of knowledge bases and adaptation of content and dialogues
- Quality control, testing, troubleshooting, and escalation
- Secure expansion of the solution – step by step, without risk
Acceptance and Handover
Finally, you receive a documented system overview, the agreed accesses, the operating documents, and a handover protocol. After successful acceptance, operational responsibility transfers to your company – clean, comprehensible, in black and white.
After the Handover
Three Paths – You Choose
Path 1
Continue independently
Your team fully takes over operation, maintenance, and expansion. Your company directly covers the ongoing contracts and platform costs. Maximum independence, maximum control.
Path 2
Self-operation with Frag-Maria Support
The solution runs in your environment, while Frag-Maria supports with technical questions, disruptions, quality assurance, and updates. You operate – we secure.
Path 3
Jointly develop further
Your team takes over operational activities. We continue to jointly develop new functions, integrations, channels, or AI agents. Remain independent – and still draw on experience.
Full Transparency
Clear Boundaries, Clear Costs
What is not automatically transferred
The software platforms and technologies used remain the property of their respective providers. Your company takes over the corresponding subscriptions, license agreements, and ongoing usage costs.
General methods, reusable frameworks, standard templates, and non-customer-specific components remain the intellectual property of Frag-Maria or salesbroker gmbh.
The rights to customer-specific developed components and the further use of the name and visual identity are regulated by the individual handover agreement.
What does the handover cost?
The transferable structuring of your solution is already part of our implementation model – you pay nothing extra for this.
The actual transfer, migration, documentation, and training are offered as a separate handover project. The price depends on the number of tools, integrations, channels, and employees to be trained.
Before starting, you will receive a transparent scope of services and a binding offer. Ongoing license and usage costs of third-party providers are directly covered by your company after the handover.
No artificial lock-in. Promised.
We are convinced: a good partnership is not built on technical dependency, but on demonstrable benefits. That's why you can take over your Frag-Maria solution after twelve months – and that's why we will continue to support you afterwards if you need us.
You retain control. Your team gains know-how. Your digital employee continues to grow with your company.
Discuss handover without obligation How Frag-Maria is implementedFrequently Asked Questions
Answers regarding the handover
Is the handover automatic after twelve months?
No. The handover is a voluntary option – not a compulsion and not an automatic process. If you want to take over the solution, we will jointly plan the scope, timing, and necessary preparations. If you want to remain fully serviced, nothing changes for you.
Can every tool be transferred directly?
That depends on the terms and conditions of the respective platform provider. Where direct account transfer is not possible, we will set up a customer-owned instance and migrate the solution, as far as technically feasible. We will clarify this transparently during inventory – before the handover, not in the middle of it.
Do we have to be able to do everything ourselves after the handover?
No. We train the responsible employees and provide all necessary operating documents. In addition, you can continue to commission Frag-Maria for support, quality assurance, or further development – as much or as little as your team needs.
What happens to our data?
Customer data will be transferred, exported, or deleted from the previous systems after successful handover in accordance with the handover agreement, data processing agreement and applicable data protection regulations. Nothing remains uncontrolled.
Can we obtain support again later?
Yes, anytime. Even after a complete takeover, you can commission Frag-Maria for support, optimizations, new integrations, or additional AI agents. The door remains open – in both directions.
Can the solution still be called Maria?
A customer-specific name or an agreed whitelabel can generally be continued. The use of the Frag-Maria™ and Maria trademarks and their associated visual identity will be agreed separately.