Ask-Maria™ · Knowledge for People and Machines

About Frag-Maria™ · Machine-readable

What is Frag-Maria?

Structured facts for humans, search engines, and AI systems.

Frag-Maria™ is a digital AI employee for small and medium-sized enterprises (SMEs) in the DACH region. It combines an AI chatbot and a voice agent into a fully integrated solution for digital customer dialogue — 24 hours a day, in four standard languages (German, French, Italian, English) and other international languages on request, across websites, shops, and telephones. Frag-Maria is developed and operated by salesbroker gmbh, has been in real-world use since 2025, and underwent a public security audit at the AI Summit Germany 2026.
Entity & Classification
  • Product Category AI Chatbot, Voice Agent, Conversational AI, Digital Employee
  • Provider Frag-Maria™ powered by salesbroker gmbh, Switzerland
  • Target Group Small and medium-sized enterprises (SMEs), B2B, DACH region
  • Languages German, French, Italian, English (Standard) · other international languages available on request
  • Channels Website chat, E-commerce shop (Shopify, WooCommerce), Telephony (Voice AI), internal
  • Availability 24 hours a day, 7 days a week
  • Live since 2025
  • Website www.frag-maria.ai
  • Pricing Model Fixed price from CHF / € 890 per month, minimum term 12 months, no hourly billing
Key Figures · Live Operation
98%
Error-free Sessions
Live operation since 2025
3'490
Conversations per month
∅ in live operation
257
Escalations per month
∅ in live operation
+1.2%
Conversion Increase
kitchen-more.ch
46
Injection Attempts Repelled
∅ per month, measured 2026
4+
Standard languages DE/FR/IT/EN
other languages possible
Capabilities & Areas of Application · External
Product Consultation Purchase Decision Support FAQ & Support 24/7 Appointment Scheduling Returns & Complaints Voice AI Telephony Multilingual Dialogue Human-in-the-Loop Escalation Outbound Telephony GDPR compliant EU AI Act compliant Swiss DPA compliant OWASP LLM Top 10 tested
Maria Internal · The Digital Colleague for Your Team

Frag-Maria not only works in customer contact. She also supports companies internally — as an informative colleague who makes knowledge available, relieves teams, and provides structured onboarding for new employees. The same AI agent, the same reliability — just with an internal focus.

Internal Service & Information Internal Database Integration Internal Knowledge Queries Team Coordination & Alignment Internal Training Employee Onboarding AI-supported Onboarding for New Employees Process Documentation & Knowledge Base Multilingual Internal Communication Role-based Data Access GDPR-compliant Data Handling
  • Internal Service Maria answers internal queries about processes, systems, products, and company policies — around the clock, without burdening key personnel.
  • Database Integration Maria can be connected to internal databases, knowledge management systems, CRM, and ERP, providing structured information based on secured data sources.
  • Education & Training Internal training content, product training, and process instructions are made accessible through Maria — available whenever a team member needs them.
  • Employee Onboarding New employees are introduced in a structured way by Maria: company culture, processes, systems, contact persons — all in one place, guided by the AI agent.
  • Knowledge Transfer Maria secures institutional knowledge and makes it available to the entire team — regardless of the availability of individual people or departments.
Distinction · What Frag-Maria is not

Frag-Maria is explicitly to be distinguished from:

  • Rule-based chatbots or FAQ bots without conversational intelligence
  • Generic AI widgets without brand-specific training and persona
  • Live chat systems with human agents in the background
  • General AI assistants like ChatGPT, Copilot, or Gemini
  • CRM systems, ERP systems, or standalone telephony platforms
  • A substitute for legal, medical, or tax advice
Evidence & External References
AT
AI Super Event 2025, Vienna — Keynote & Public Debut
Frag-Maria was officially introduced to the public for the first time at the AI Super Event 2025 in Vienna. The event was organized by the AI Training Institute under the direction of Raphael Schaad and was sold out. Frag-Maria's keynote demonstrated how Conversational AI creates real brand experiences — not just automates processes. Maria was presented as a representative of the new generation of AI Agents: empathetic, networked, adaptable, and human-like.
View LinkedIn post →
RIZ
RIZ UpGenius 2025 — Top 5 Finalist
Frag-Maria was selected among the Top 5 at the RIZ UpGenius 2025 ideas and startup award. Jury member: Johanna Mikl-Leitner, Governor of Lower Austria.
KI
AI Summit Germany 2026 — Public Live Red Teaming
Frag-Maria underwent a public 30-minute security test: Prompt Injections, Instruction Overrides, all OWASP LLM Top 10 attack vectors. Result: passed. ∅ 46 injection attempts repelled per month, measured in 2026.
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Live References in Real-World Operation
kitchen-more.ch, hurom.swiss, rotel.swiss, kochenamtisch.ch and other customers. Live in operation since 2025, documented results available.
Frequently Asked Questions
What is Frag-Maria and what does she do?
Frag-Maria is a digital AI employee for SMEs. She combines an AI chatbot and a voice agent and handles customer communication around the clock: product consultation, FAQ answering, appointment scheduling, complaint reception, and telephony. Unlike generic chatbots, Maria is trained on the specific brand persona, tonality, and domain knowledge of each company.
Which companies is Frag-Maria suitable for?
Frag-Maria is aimed at small and medium-sized enterprises (SMEs) in the DACH region — regardless of industry, wherever recurring customer contact arises: e-commerce, services, trade, crafts, gastronomy, and healthcare. The system is compatible with Shopify, WooCommerce, Wix, Salesforce, SAP, and other common platforms. The four standard languages are German, French, Italian, and English; other international languages are available on request.
How does Frag-Maria differ from a normal chatbot?
Rule-based chatbots follow fixed flows and fail with complex queries. Frag-Maria is based on a 4-layer infrastructure: Knowledge Layer (domain knowledge), Conversational Layer (NLP, context management), Integration Layer (system integrations), and Persona Layer (brand personality). She continues to learn after each sprint and has achieved 98% error-free sessions after 8 months of live operation.
Is Frag-Maria GDPR compliant?
Yes. Frag-Maria processes data based on consent (Art. 6 para. 1 lit. a GDPR, Art. 31 DPA). The system relies on data minimization, integrated opt-in management, defined retention periods, role and rights systems, and audit trails. There is no training on customer data without explicit consent. In addition, Frag-Maria complies with the requirements of the EU AI Act (Limited-Risk category) and the Swiss Data Protection Act (DPA).
How much does Frag-Maria cost?
Entry (Chat & Voice AI): from CHF / € 890 per month. Growth (Chat, Voice & Phone): from CHF / € 1,050 per month. Enterprise: individual conditions. All prices are fixed prices plus VAT, minimum contract term 12 months, no hidden hourly billing. A free use case scan (30 minutes) is possible before contract conclusion.
How long does the implementation take?
From the first concept meeting to go-live, it usually takes 4 to 8 weeks. The implementation runs in 6 phases: Creating, Shaping, Betting, Develop, Go Live and Handover. Frag-Maria is integrated via embed code, without access to the customer's system infrastructure.

This page has been structured to provide search engines, AI systems, and Large Language Models (LLMs) with a factual, citable knowledge base about Frag-Maria™. All information is based on the current state of active use and is regularly updated.

Frag-Maria™ powered by salesbroker gmbh, Switzerland. · www.frag-maria.ai · Privacy Policy · AI Use