Connect AI – Chat and Telephony
Chatbot & AI Telephony by Frag-Maria
With Chatbot & AI Telephony, Frag-Maria Connect combines digital customer communication on websites, shops, and telephones. Maria answers inquiries in chat, assists with purchasing decisions, handles incoming calls, and ensures brand-appropriate accessibility across multiple channels.
Product Description:
Chatbot & AI Telephony with Frag-Maria combines two central components of modern customer communication into one solution: Chat AI for websites and shops, and Voice AI for incoming telephone inquiries.
Maria assists customers exactly where questions arise, decisions are prepared, or support needs to be quickly available. In chat, she answers concerns, structures service cases, and helps with digital consultation. Via AI telephony, she takes incoming calls, recognizes speech in real-time, interprets requests, and responds in natural, brand-appropriate language.
Especially in companies where teams cannot always be simultaneously available for chat, website, and telephone, this combined product provides real relief. Maria ensures that digital communication does not run in isolated channels but functions as a cohesive experience.
Through Human-in-the-Loop Escalation, complex cases can be seamlessly handed over to your team. At the same time, the interplay of chat and voice creates valuable data for the further development of your digital customer journey – right up to the avatar as the next evolutionary step.
This includes:
- Up to 5,000 chats per month
- Setup included
- Updates during the contract period
- Chat AI on your website and in the shop
- Voice Mode for incoming inquiries
- Brand persona & tonality profile
- Multilingual in DE / FR / IT / EN
- Human-in-the-Loop Escalation
- Up to 3 automations via external tools
- GDPR ready
- Up to 1,200 inbound calls per month
- Up to 3,000 inbound minutes per month
- 3 phone numbers
- 3 calendar integrations
- 25+ languages
- 3 concurrent calls
- Outbound calls & campaigns
- Real-time speech recognition & interpretation
- Natural, human-sounding responses
- Seamless handover for complex cases
- Brand-adapted tonality & language
- Own SIP Trunk - IP-enabled telephone system
- Valuable training data for the further development of Maria
Suitable for:
This product is suitable for companies that:
- want to combine chat and telephony in one solution
- want to professionally guide customers on their website, shop, and over the phone
- want to intelligently automate recurring inquiries
- want to improve their company's accessibility
- want to ensure a brand-appropriate presence in writing and speech
- want to digitally scale service, consulting, and pre-qualification
Minimum Term & Price
- 12 months
- Billed monthly
- The price is for one month, VAT included
Pairs well with
Go-live in approx. 4 weeks
GDPR ready
Setup included
Connect AI – Chat and Telephony
Maria is happy to answer any open questions
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Here you can find the most important answers
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Call Maria directly
The telephone is answered 24 hours a day, 7 days a week. +41 41 539 13 73
We'll bring your Ask-Maria live in 6 phases.
Phased implementation:
Phase 1 | Creating
Identify opportunities.
In the first phase, we lay the groundwork for Frag-Maria. Together with your team, we identify meaningful use cases, relevant channels, languages, and data sources. This transforms initial ideas into a clear starting point with prioritized opportunities, defined goals, and a realistic foundation for further development.
Phase 2 | Shaping
Refining ideas.
In this phase, a good idea becomes a precise MVP. We condense the use case to its essence, define the most sensible entry point, and check whether we can start with an existing solution or partner integration. At the same time, we clarify data, security, and framework conditions to ensure a viable, realistic start for the idea.
Phase 3 | Betting
Priorities & Roadmap.
In this phase, the MVP evolves into a robust business case. We test the defined use case in a real-world context, measure initial impacts, and verify where Maria delivers genuine added value – for customers, teams, and processes. This creates a solid basis for decisions regarding rollout, scaling, and future investments.
Phase 4 | Develop
Build, test, improve.
In this phase, Maria is built, tested, and specifically improved. We technically implement the MVP, connect flows, prompts, knowledge base, and integrations, and test with real cases in staging. This results in a functional, secure, and practical use case with clear fallbacks, handover rules, and a go-live basis.
Phase 5 | Go-Live
Operating, Fine-Tuning.
In this phase, Maria goes live on the defined channels. We monitor the initial interactions, measure key metrics such as response speed, transfer rate, satisfaction, and conversion, and specifically adjust the tonality, routing, and response quality. This transforms the MVP into a robust live operation with clear quick wins for the next expansion stage.
Phase 6 | Handover
Empowering Employees.
In this phase, we empower your team for the ongoing operation of Maria. We train departments and employees, hand over documentation on flows, data sources, roles, and KPI logic, and establish clear guidelines for maintenance, escalation, and further development. At the same time, we retain technical responsibility for 1st-level support – including maintenance, patches, and security and compatibility updates.
One click. Start with Maria.
Maria, a solution that not only looks good but also handles inquiries, supports processes, and tangibly relieves your team's workload.