Chat AI | Starter Model
Frag-Maria for conversation, appointment logic, and structured forwarding
With the Maria Starter Model, your company gets a professional introduction to the world of Frag-Maria. Maria takes over initial conversations, accompanies inquiries in dialogue, provides orientation, and ensures that a contact leads to a clear next step.
This model is ideal for companies that not only want to make digital communication visible but also want to organize it effectively right from the start. Maria answers inquiries, guides through defined conversation flows, can record appointment requests, and prepare calendar entries or appointment handovers.
Particularly valuable is the integrated Human-in-the-Loop escalation. If an issue cannot be resolved directly in the chat or requires additional processing, the request is forwarded to your team in a structured manner. This ensures that no case gets stuck, and your support team can take over processing smoothly.
Maria Start is therefore not just a simple chatbot, but an intelligent entry into digital customer communication with real process impact.
This includes:
- Up to 2,000 chats per month
- Conversation with brand-appropriate Chat AI
- Structured dialogue on website or landing page
- Calendar entries and appointment handovers
- Human-in-the-Loop escalation via email to support
- Transfer of relevant conversation content for further processing
- Brand persona & tonality profile
- Multilingual in DE / FR / IT / EN
- Setup included
- Updates during the contract term
- DSGVO ready
How escalation works
If Maria recognizes that an inquiry requires additional processing, the request is not simply terminated. Instead, it is transferred to your team in a structured manner.
For example:
- Email to support or relevant department
- Handover of contact data
- Summary of the concern
- Documentation of the previous conversation history
- Preparation for quick further processing
This way, the chat directly creates a usable next step.
Suitable for:
Maria Start is suitable for companies that:
- are looking for a professional entry into Conversational AI
- want to enable initial digital conversations on their website or landing page
- want to intelligently capture appointment requests or calendar entries
- want to transfer inquiries to their support team in a structured manner
- are looking for a bot that not only answers but also thinks along
- want to start small and expand later
Minimum Term & Price
12 months
Billed monthly
The price is per month, VAT included
Pairs well with
Go-live in approx. 4 weeks
GDPR ready
Setup included
Chat AI | Starter Model
Maria is happy to answer any open questions
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Here you can find the most important answers
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Call Maria directly
The telephone is answered 24 hours a day, 7 days a week. +41 41 539 13 73
We'll bring your Ask-Maria live in 6 phases.
Phased implementation:
Phase 1 | Creating
Identify opportunities.
In the first phase, we lay the groundwork for Frag-Maria. Together with your team, we identify meaningful use cases, relevant channels, languages, and data sources. This transforms initial ideas into a clear starting point with prioritized opportunities, defined goals, and a realistic foundation for further development.
Phase 2 | Shaping
Refining ideas.
In this phase, a good idea becomes a precise MVP. We condense the use case to its essence, define the most sensible entry point, and check whether we can start with an existing solution or partner integration. At the same time, we clarify data, security, and framework conditions to ensure a viable, realistic start for the idea.
Phase 3 | Betting
Priorities & Roadmap.
In this phase, the MVP evolves into a robust business case. We test the defined use case in a real-world context, measure initial impacts, and verify where Maria delivers genuine added value – for customers, teams, and processes. This creates a solid basis for decisions regarding rollout, scaling, and future investments.
Phase 4 | Develop
Build, test, improve.
In this phase, Maria is built, tested, and specifically improved. We technically implement the MVP, connect flows, prompts, knowledge base, and integrations, and test with real cases in staging. This results in a functional, secure, and practical use case with clear fallbacks, handover rules, and a go-live basis.
Phase 5 | Go-Live
Operating, Fine-Tuning.
In this phase, Maria goes live on the defined channels. We monitor the initial interactions, measure key metrics such as response speed, transfer rate, satisfaction, and conversion, and specifically adjust the tonality, routing, and response quality. This transforms the MVP into a robust live operation with clear quick wins for the next expansion stage.
Phase 6 | Handover
Empowering Employees.
In this phase, we empower your team for the ongoing operation of Maria. We train departments and employees, hand over documentation on flows, data sources, roles, and KPI logic, and establish clear guidelines for maintenance, escalation, and further development. At the same time, we retain technical responsibility for 1st-level support – including maintenance, patches, and security and compatibility updates.
One click. Start with Maria.
Maria, a solution that not only looks good but also handles inquiries, supports processes, and tangibly relieves your team's workload.