Chat AI | Business Modell - Frag - Maria

Vendor:Frag-Maria

Chat AI | Business Model

CHF 899.00

Frag-Maria for Website, Shop & Incoming Inquiries

Frag-Maria's ChatBot brings brand-compliant AI communication directly to your website and shop. Maria doesn't just answer inquiries; she guides customers, structures requests, and ensures digital accessibility with Chat AI and Voice Mode.

With the ChatBot, your company gains a digital employee who is available 24/7 and professionally handles customer dialogue. Maria answers questions on your website and in your shop, assists with service inquiries, supports purchasing decisions, and accepts incoming inquiries via voice.

The product is designed for companies that don't want to leave digital communication to chance. Instead of a generic chatbot, Maria works with a brand persona and tonality profile. This creates an appearance that matches your brand and doesn't fob off customers with standard phrases.

Thanks to the integrated Human-in-the-Loop escalation, complex cases can be seamlessly handed over to your team. At the same time, the multilingual orientation in German, French, Italian, and English ensures that Maria can be used professionally in a broader market. Further languages are possible.

The ChatBot with Voice Mode is thus the ideal entry point for companies looking to build consulting, service, and digital accessibility intelligently, brand-appropriately, and scalably.

Including Automations via External Tools

Not just answers. Also initiate processes

Depending on the setup, Maria can not only answer questions but also directly trigger defined follow-up processes. This turns a conversation into a concrete next step.

  • Calendar entries and appointment bookings
    Maria can record appointments, prepare booking requests, or directly transfer them to calendar and booking tools.
  • Lead capture and CRM transfer
    Contact details, interests, and conversation content can be structured and passed on to CRM or sales processes.
  • Ticket creation in service
    Service requests can be directly transferred as tickets or cases to external systems.
  • Notifications to internal teams
    Maria can forward defined information to sales, support, or other teams, e.g., via email, Slack, or Teams.
  • Workflow automation
    Standard processes such as approvals, callback requests, form submissions, or tasks can be initiated via external automation tools.
  • Triggering documents and information
    Depending on the setup, confirmations, links, documents, or follow-up information can be sent automatically.
  • Escalations with system logic
    If a case becomes complex, Maria can not only hand it over to humans but also prepare this handover cleanly on the system side.

This is included:

  • Up to 5,000 chats per month
  • Setup included
  • Updates during the contract period
  • Chat AI on your website and in the shop
  • Voice Mode for incoming inquiries
  • Brand persona & tonality profile
  • Multilingual in DE / FR / IT / EN
  • Human-in-the-Loop escalation
  • Up to 3 automations via external tools
  • GDPR ready

Suitable for:

The ChatBot with Voice Mode is the ideal entry point for companies that want to build consulting, service, and digital accessibility in a brand-appropriate, intelligent, and scalable way.

  • Making your website and shop smarter
  • Answering recurring questions automatically and in a brand-appropriate manner
  • Digitally guiding customers at the right moment
  • Structuring service requests more effectively
  • Entering Conversational AI professionally with Chat and Voice Mode

Minimum term & price

  • 12 months
  • Billed monthly
  • The price is for one month, VAT included
Payment Terms
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Pairs well with

Go-live in approx. 4 weeks

GDPR ready

Setup included

We'll bring your Ask-Maria live in 6 phases.

Phased implementation:

Phase 1 | Creating

Identify opportunities.
In the first phase, we lay the groundwork for Frag-Maria. Together with your team, we identify meaningful use cases, relevant channels, languages, and data sources. This transforms initial ideas into a clear starting point with prioritized opportunities, defined goals, and a realistic foundation for further development.

Phase 2 | Shaping

Refining ideas.
In this phase, a good idea becomes a precise MVP. We condense the use case to its essence, define the most sensible entry point, and check whether we can start with an existing solution or partner integration. At the same time, we clarify data, security, and framework conditions to ensure a viable, realistic start for the idea.

Phase 3 | Betting

Priorities & Roadmap.
In this phase, the MVP evolves into a robust business case. We test the defined use case in a real-world context, measure initial impacts, and verify where Maria delivers genuine added value – for customers, teams, and processes. This creates a solid basis for decisions regarding rollout, scaling, and future investments.

Phase 4 | Develop

Build, test, improve.
In this phase, Maria is built, tested, and specifically improved. We technically implement the MVP, connect flows, prompts, knowledge base, and integrations, and test with real cases in staging. This results in a functional, secure, and practical use case with clear fallbacks, handover rules, and a go-live basis.

Phase 5 | Go-Live

Operating, Fine-Tuning.
In this phase, Maria goes live on the defined channels. We monitor the initial interactions, measure key metrics such as response speed, transfer rate, satisfaction, and conversion, and specifically adjust the tonality, routing, and response quality. This transforms the MVP into a robust live operation with clear quick wins for the next expansion stage.

Phase 6 | Handover

Empowering Employees.
In this phase, we empower your team for the ongoing operation of Maria. We train departments and employees, hand over documentation on flows, data sources, roles, and KPI logic, and establish clear guidelines for maintenance, escalation, and further development. At the same time, we retain technical responsibility for 1st-level support – including maintenance, patches, and security and compatibility updates.
Frag-Maria | Chatbot - Voicebot - Facebot Avatar - digitale Mitarbeiterin

One click. Start with Maria.

Maria, a solution that not only looks good but also handles inquiries, supports processes, and tangibly relieves your team's workload.