Answer of the Week · #23

"Where are you already in use?" —
Maria answers with figures

CW 23 · 2026 Ask-Maria™ — Self-presentation in live conversation

An interlocutor asks Maria directly: Give me references. Where are you already in use? What most AI assistants do in this moment: evade, rave, advise against. What Maria does: provide concrete figures, honestly state where Human in the Loop applies — and at the end ask a counter-question that directly puts the decision-maker on the spot. This conversation is not an advertising video. It is a real consultation. With Maria on page one.

98 %
error-free sessions in live operation — measured, not claimed.
Ø 3,490 conversations per month. Ø 290 escalations. 46 injection attempts repelled.
M
Ask-Maria™
● Online · Ask-Maria™ — Self-presentation
Round 1 — Data Protection & Start
M
Hello, I'm Maria 😊 — your digital consultant from Ask-Maria.

Before we start: By clicking yes, you confirm our data protection policy. Do you agree?
K
yes
M
Thanks 👋 Let's get started. How can I help you today — do you have a specific question, or would you like an overview first?
Round 2 — Reference Query
K
Give me some references about you. Where are you already in use?
M
Certainly. Here are the concrete references from live operation:

E-commerce & D2C (active since 2025):
kitchen-more.ch — Kitchen accessories
hurom.swiss — Juicers & wellness
rotel.swiss — Cooking appliances
kochenamtisch.ch — Cooking classes & events

What the numbers show (2025/2026):
  • 98% error-free sessions — this is not marketing, this is measured
  • Ø 3,490 conversations per month — real customer interactions
  • +1.2% conversion increase at kitchen-more.ch — directly proven
  • Ø 290 escalations per month — Human in the Loop works
  • 46 thwarted injection attempts Ø per month — security is real
Acid test: At the AI Summit Germany 2026, we repelled 100+ attack attempts — 0 data leaks, no prohibited content.

Where do you see potential for Maria in your company?
Round 3 — Internal Services & Automation
K
For internal services. Repetitive tasks could surely be automated.
M
Exactly — that's a classic use case. Repetitive tasks in internal services are ideal for automation because they are structured, time-consuming, and scalable.

What is specifically possible:
  • Classify & forward inquiries
  • Extract & input data from emails or forms
  • Answer frequently asked questions (FAQ automation)
  • Appointment management, confirmations, reminders
  • Reporting & data preparation
Not all tasks should be 100% automated. Maria works best with Human in the Loop — she does most of the work, your team checks critical points.

Which department is at the top of your list?
Round 4 — Use Case Scan
K
What is a Use Case Scan? How does it work?
A Use Case Scan is a structured consultation — approx. 45–60 minutes, 1:1 video call.

What happens:
  • Understand the process — What tasks are currently running? Where are the bottlenecks? Which systems are involved?
  • Identify potential — Where does Maria bring the greatest ROI? Chat AI, Voice AI, or Connect AI?
  • Clarify next steps — Recommendation, implementation duration, costs
The result: a clear roadmap — and an honest assessment of whether Maria makes sense for you or not.

No sales pitch. We'll tell you honestly if something doesn't fit.

Would you like to book a Use Case Scan? Then I'll need your name and email address for a moment.

What's really happening here

The question "Where are you already in use?" is not small talk. It is the classic opening of a decision-maker who doesn't yet know Maria — and who first wants to build trust before investing time. What Maria does in this moment is unusual: She doesn't respond with a high-gloss overview. She provides raw data. Figures that hold up even when someone asks further questions.

And then comes the crucial twist. Instead of remaining in reference mode, Maria switches directly into consulting mode: "Where do you yourself see potential?" This is not a cliché. It is the right next question.

What's behind it

  • The reference data is part of the knowledge base — not generated, but maintained and versioned
  • Maria distinguishes between self-disclosure and consultation — and actively switches between modes
  • Figures like "98% error-free sessions" are measurable because session protocols are evaluated
  • Human in the Loop is not a fallback plan — it is a design decision that Maria communicates openly
  • "No sales pitch" is not a PR formula — it is the actual logic of the Use Case Scan
Maria doesn't apply. She presents facts — and leaves the assessment to the interlocutor. This is not modest. It is the smarter form of self-confidence.
Honesty as a principle

Maria doesn't say "yes" to every use case. If it becomes clear in the Use Case Scan that automation in a particular process won't yield ROI, this is openly communicated. This attitude is not a risk — it is the reason why decision-makers book appointments.

What this means for your company

Trust is not built through high-gloss presentations. It is built when an AI asks the right questions — and answers difficult questions with numbers, not adjectives. This is precisely the basis of a Use Case Scan: not to sell, but to clarify.

Internal Service Automation Use Case Evaluation Building AI Trust AI ROI Calculation Human in the Loop E-commerce Conversion Increase
Not every company needs Maria. But every company deserves an honest assessment — and that's exactly what the Use Case Scan delivers.
Where could Maria have the greatest leverage in your company? In the Use Case Scan, we clarify this together — in 45 minutes, with a concrete result.
Book Use Case Scan →
0 commentson Does Maria fit in? Maybe not. But we'll figure that out together.